Terms and Conditions

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Please read through the terms and conditions thoroughly before signing up. By signing up as a client of Living Pilates, you agree to the terms and conditions set out on Living Pilates website www.livingpilates.com.au

• Reformer and mat classes run for a total of 45 minutes.
• Hybrid classes run for a total of 60 mins
• As a courtesy to others, mobile phones are not to be used during class. Please keep your phone switched off or on silent in your bag.
• Please let your instructor know prior to the class commencing if you have any injuries, concerns, or are pregnant.
• Out of consideration for the instructor, other clients and your safety, if you arrive more than 5 minutes late to your class, the instructor reserves the right to refuse you participating. 

• Cancellations or rescheduling group classes must be done through StudioBookings at least 12 hours prior to the class start time to avoid losing your session. We do not accept cancellations made by email, phone, text or social media.
• There is a strict 12 hour cancellation policy for private sessions. If you fail to cancel within this time, you will lose your session and the full amount will be deducted from your account or pack.
• Living Pilates may cancel a class at any time and for any reason. You will be credited for any classes in this situation.

• If you reserve a space in a class and do not show up without cancelling through Studiobookings, you will lose your session and get charged a $5.00 no show fee. Other clients may be on the waitlist for that class.

• All purchases are non-refundable and non-transferable between individuals. No refunds will be provided.
• No extensions are permitted to the specified expiry period.
• Our introductory offers are for clients who are new to reformer, hybrid or mat.
• Payment must be made prior to booking. You must either have pre-purchased sessions on your account or pay at the time of booking via the Studiobookings app or our website.

• Bookings can be made 30 days in advance.
• If a class is full, you can add yourself to the waitlist.
• Sessions cannot be used by anyone other than the person booked into the class. If someone other than the person booked in arrives to use the session, they will be turned away or asked to purchase their own session.
• Introductory offers will activate from the date when first used.
• Class packs will activate from the date of purchase.
• Living Pilates may change or substitute any instructor at any time without providing notice to clients.

• If a class is full, you can add yourself to the waitlist. If there are any cancellations, you will be notified up to an hour before the class commences.
• When adding yourself to the waitlist you are committing to attend that class should a space become available. Please remove yourself from the waitlist if you no longer wish to attend to avoid late cancellation or no show fees.

• Pregnant clients must provide written clearance from your doctor, women’s health physio or OBGYN to participate in classes.

• Valid for clients who are new to reformer, hybrid or mat.
• A late cancellation is considered a used class. 
• Cancellations must be done through the Studio Booking app or website.
• The Introductory offers will activate from the date of the first class booked, not the purchase date. 

• By purchasing the memberships, you agree to the auto payments every week. 
• Your membership will commence from the date of purchase. 
• Cancellations of classes must be done at least 12 hours before the class through the Studio Bookings app or website.
• Memberships will continue with scheduled auto payments unless notified in writing with 2 weeks notice.
• Refunds are not accepted and memberships are non-transferable between individuals.
• Any unused classes will expire at the end of the billing period, no extensions will be permitted.
• If you want to suspend your membership, please give 14 days notice in writing to livingpilates.helen@gmail.com . If you require a suspension for medical reasons or an injury, a medical certificate must be provided. 
• If you want to terminate your membership, please give 14 days notice before your next scheduled autopay. Please send in writing to livingpilates.helen@gmail.com
• The minimum membership suspension term is 2 weeks with a maximum hold of 3 months a year.
• If your monthly payment is declined due to card, funding or security issues, a $5.00 fee will be added to your next payment. You must provide an alternative payment method within 7 days.
• Memberships may be subject to a price increase. You will be notified in writing at least 4 weeks prior to any change.
• Living Pilates may terminate a membership without notice at any time for any reason. This may include but is not limited to inappropriate, offensive or illegal behaviour as determined by us, which occurs on our premises or is directed at our staff or other clients.
• A $5 no show fee will apply if you fail to attend a class you are booked in for and do not cancel.

I agree that Living Pilates will not be held responsible for any lost or stolen personal belongings. I understand classes may be physically strenuous and that full care must be taken when receiving instructions and performing exercises. I accept that there is potential risk of personal injury, property loss or death, and I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Living Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.